Protection at every step
Your order,
handled with care.
Clear coverage from warehouse check-in in China
to delivery at your door.
Compensation & Protection Policy
Your protection at a glance
Clear cover, from order to delivery.
Everything you need to know, organised around your parcel’s journey.
-
Purchase & Warehouse
Lost before international shipment
Full refund up to 7,000 RMB
Including domestic shipping fee
-
International Shipping
Protection while your parcel travels
Up to $100 / $500 insured
Insurance premium: 2% of purchase value
-
After Delivery
A simple route for reporting an issue
Report within 48 hours
A complete unboxing video is required
01 · Purchase & Warehouse Stage
Covered before your parcel leaves China.
From the moment your order is placed to its check-in at our warehouse,
we take responsibility for what happens next.
- Order placed
- Seller dispatches
- Arrives safely
- Warehouse check-in
-
Warehouse Loss Compensation
Full refundIf your item is lost after warehouse check-in and before international shipment,
we refund its actual purchase value, including domestic shipping — up to 7,000 RMB.No insurance is needed at this stage.
-
Purchase Failed / Out of Stock
Full refundIf the seller cannot complete your order because an item is unavailable, delisted,
or the price changes, we refund the full item amount with no service fee.
02 · International Shipping Stage
Dispatched → Delivered
Protection while your parcel travels.
Understand your cover from dispatch in China until your order arrives.
Insurance recommendation
Insurance costs only 2% of the purchase value. For a $200 item, it is $4 and raises
your protection cap from $100 to $500. We recommend it for orders over $100, fragile items and electronics.
03 · After Delivery
Within 48 hours
A clear path to a claim.
If something is not right with your delivery, let us know quickly and clearly.
Three simple steps
-
Report the issue
Contact support within
48 hours of delivery. -
Share the evidence
Send your unboxing video
and item condition details. -
We review the case
We verify the claim and
confirm the next step.
What you need for a claim
Must submitContact support within 48 hours after delivery and send a complete unboxing video.
It must show the shipping label close-up, the continuous unboxing process, and the item’s condition.
Missing item or partial loss
After verification, the missing item is compensated at its actual purchase value.
Have a question about your cover?
Need a little guidance?
Our support team is here to help you understand your protection.