By using novoGlobal you agree to these terms. We've written them to be understood — not to hide the important parts. Please read them before you place your first order.
Effective September 1, 2026
Last updated September 1, 2026
17 sections
The short version — read this first
01
We're your purchasing agent
We buy from Chinese sellers on your behalf and ship internationally via ChicExpress, our own logistics company.
02
Two clear payments only
First at order, second before shipping. Every charge is shown and confirmed before you pay anything.
03
You approve before we ship
We inspect every item and send you photos. Nothing ships internationally without your explicit confirmation.
04
7-day after-sales window
Report problems within 7 days of delivery. We advocate for you with the seller.
01Who we are
The company behind novoGlobal
novoGlobal is a China shopping agent platform operated by CHIC EXPRESS INTERNATIONAL LOGISTIC (HK) LIMITED. We are an international logistics company first — novoGlobal is how we put our logistics expertise to work for consumers worldwide, giving them direct access to Chinese products.
📍
CHIC EXPRESS INTERNATIONAL LOGISTIC (HK) LIMITED
RM11, 13/F BLK C, Wong King Industrial Building, 192–198 Choi Hung Road, San Po Kong, Hong Kong · support@novoglobalshipping.com
02Acceptance
Agreeing to these terms
By registering an account, placing an order, or otherwise using novoGlobal, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and have read and agree to these Terms of Service and our Privacy Policy. The information you provide must be accurate and complete.
If you do not agree to these terms, please do not use our service.
03Our services
What novoGlobal does — and doesn't do
Shop For Me: You submit a product link. We purchase it from the Chinese seller on your behalf, receive it at our warehouse, inspect and photograph it, then ship it internationally via ChicExpress.
Ship For Me: If you purchase directly from a Chinese seller and ship it to our warehouse address, we receive, inspect, and forward your parcel. The same terms apply.
ℹ
We are not the seller
novoGlobal acts as your purchasing agent, not as the seller of the products. The contract of sale is between you and the original Chinese seller. Our contract with you covers the purchasing, handling, and shipping services we provide.
04Your account
Account registration and responsibilities
To use novoGlobal you must create an account. You agree to:
Provide accurate, current, and complete information at registration and keep it up to date
Maintain the security of your password and not share your account with others
Take responsibility for all activity that occurs under your account
We reserve the right to suspend or terminate accounts that provide false information or engage in fraudulent activity.
05Placing an order
How orders work
Submit a product link from a supported Chinese platform. We confirm availability and show you the full cost breakdown — product price, domestic shipping, and our service fee — before you pay anything. An order is confirmed only after your first payment is processed.
⚠
Your responsibility
You are responsible for ensuring the product link, size, colour, quantity, and all specifications are correct before confirming. Once we've purchased from a seller, changes may not be possible. You also confirm the item is legal to import into your destination country.
✓
If a seller cannot fulfil your order
If the item is out of stock or the seller cancels, your full payment is refunded to your novoGlobal wallet within 24 hours. No deductions.
06Pricing & payment
What you pay, when, and why
Payment 1 — At orderCharged immediately
Product price
Exact seller price. No markup.
Required
China domestic shipping
Seller to warehouse, at cost.
Required
novoGlobal service fee
Flat percentage. Shown at checkout.
Required
Optional add-ons
Extra photos, special handling.
Optional
Payment 2 — Before dispatchAfter approval
International freight
Actual or volumetric weight, whichever is greater.
Required
Standard packaging
Protective packaging for your parcel.
Included
Reinforced packaging
For fragile or high-value items.
Optional
Insurance
Recommended for orders over $200.
Optional
ℹ
Customs duties
Import duties are charged by your destination country's customs authority — not by novoGlobal. We declare the true value on all customs forms and will not falsify declarations under any circumstances.
07Inspection & approval
We check every item. You approve before we ship.
When your item arrives at our warehouse we physically inspect it, photograph it, and upload the images to your account. You will be notified immediately. Review the photos carefully — check for wrong items, wrong size, damage, or missing parts — then approve to proceed or report an issue.
⚠
Once approved and shipped internationally, returns are very difficult
Returning items to China from overseas is costly and complex. The inspection approval is your most important checkpoint. Please review carefully before confirming.
08Shipping & delivery
International delivery via ChicExpress
All international shipping is handled by CHIC EXPRESS INTERNATIONAL LOGISTIC (HK) LIMITED. A tracking number is issued within 24 hours of dispatch and is visible in your account and sent by email.
Delivery times are estimates only. Delays may occur due to customs, carrier capacity, or events outside our control.
Delivery address — you are responsible for providing a complete, accurate address. We are not liable for failed delivery resulting from incorrect address information.
Lost or damaged parcels — contact us within 7 days of the expected delivery date. We will open an investigation with ChicExpress.
09Storage
Free storage for 30 days
Items at our warehouse are stored free for 30 days from arrival. After 30 days storage fees may apply — we notify you before any charges begin. Items left beyond 90 days without instruction may be donated or disposed of after reasonable attempts to contact you.
10After-sales & disputes
7 days to report a problem
You have 7 days from delivery to report a problem — wrong item, significant damage not visible in QC photos, or missing items. Email support@novoglobalshipping.com with your order number, issue description, and photos. We will advocate on your behalf with the seller.
✕
Not covered
Change of mind after international shipping · Damage after delivery · Issues not reported within 7 days · Customs seizure of prohibited items
11Prohibited items
Items we cannot purchase or ship
The following items may not be purchased or forwarded through novoGlobal under any circumstances. This list applies to all shipping channels. Expand each category for the full item list.
X-ray cameras, night-vision telescopes, glasses or watches with cameras
Signal receivers, walkie-talkies, radio transmitters, antennas
Drones (with or without cameras), remote-controlled aircraft
GPS trackers, radar detectors, metal detectors
Laser pointers, laser glasses, infrared devices
Ghillie suits, license plate covers
12
Other Restricted Goods
7 types
Non-matching or standalone electronic remote controls
Video game consoles, handheld consoles with data storage, game discs
Counterfeit or infringing items — unauthorised brand logos, celebrity/anime likenesses
Electric self-balancing scooters, electric skateboards
Gambling equipment, playing cards, slot machines, claw machines
Jewellery, accessories, and luxury goods
Prescription optical glasses and contact lenses
⚠
Prohibited items found at our warehouse
We will notify you and the item may be returned or destroyed at your expense. You are solely responsible for ensuring your items comply with this list and your destination country's import regulations.
12Liability
The limits of our responsibility
novoGlobal's liability is limited to the services we directly provide — purchasing, handling, and shipping. We are not liable for product quality, seller behaviour, or issues arising from the product itself. To the fullest extent permitted by law, our total liability for any claim shall not exceed the total amount you paid us for the order in question.
Not liable for customs delays or seizures
Not liable for carrier delays beyond our control
Not liable for losses from incorrect information provided by you
Not liable for force majeure events — natural disasters, war, pandemic, government action
✓
Your statutory rights are not affected
Nothing in these terms limits your statutory rights under applicable consumer protection law in your country of residence.
13Intellectual property
Our content and yours
All content on novoglobalshipping.com — including the novoGlobal name, logo, design, and written content — is the property of CHIC EXPRESS INTERNATIONAL LOGISTIC (HK) LIMITED and is protected by copyright and trademark law. You may not reproduce or distribute our content without written permission. Product images are sourced from Chinese sellers and remain their respective owners' property.
14Termination
Closing or suspending accounts
By you: Close your account at any time by emailing support@novoglobalshipping.com. Wallet balances above the minimum threshold will be returned. Active orders will be completed or refunded before closure.
By us: We may suspend or terminate accounts without notice for violations of these terms, fraudulent activity, or abuse of our purchasing, refund, or dispute processes. In cases of termination for breach, wallet funds may be withheld pending investigation.
15Governing law
Which law applies
These Terms of Service are governed by the laws of Hong Kong SAR. Disputes that cannot be resolved through our support process will be subject to the jurisdiction of the courts of Hong Kong. Local consumer protection rights in your country of residence are not affected by this clause.
16Changes to terms
How we'll tell you if these terms change
We will update the effective date at the top of this page
For significant changes we will notify you by email at least 14 days before they take effect
Continued use of novoGlobal after changes constitutes acceptance of the updated terms
17Contact
Questions about these terms?
We're happy to clarify anything — reach out before placing your first order if you have questions.